HOW DO I REPORT A PROBLEM?

For reporting Public Works issues around the City during normal business hours, contact the Public Works Department.


Call 217.403.4700 (M-F / 7:30 a.m. – 4:30 p.m.) or email publicworks@champaignil.gov.

For after hours emergencies, call 217.403.4700.

Please be prepared to provide information regarding the issue to the person answering the phone. Include your name, telephone number, location of problem (include information such as side of street, address of problem,  or any other information that will help Public Works Employees locate the problem and address it.

See the section How do I report… below for specific instructions on reporting a particular problem.

SeeClickFix

The City of Champaign Public Works Department is implementing new technology that will allow residents to submit requests for service through a mobile interface while they are out and about in the community. Powered by SeeClickFix, the place-based reporting platform allows residents to document problems ranging from graffiti to potholes within the City’s boundaries.

SeeClickFix allows citizens to report and monitor non-emergency issues. Requests reported through SeeClickFix can provide location, descriptive, and photographic information regarding the problems. Once the issue is documented with SeeClickFix, the reporting citizen, the Public Works Department, and anyone “watching” the area will receive a notification. The service request will be automatically forwarded and entered into the Public Works Department’s work order system. It will be routed to the appropriate Public Works section for response. Once the situation is resolved, the status will be updated and posted on SeeClickFix. Staff will monitor SeeClickFix service requests during normal business hours, which are 7:30 a.m. to 4:30 p.m. Monday through Friday.

The application is free to the public. On mobile devices, SeeClickFix can be downloaded through the App Store on iPhones and Google Play on Android phones. In order to open an account, a person will need to provide a valid email address and set up a username and password. For those without smartphones, the application is also available online.

More information is available at SeeClickFix. For detailed instructions of how to use the application, see our guide, Using SeeClickFix.

How do I report…

Contact Public Works Department at 217.403.4700 during business hours of 7:30 a.m. to 4:30 p.m., Monday through Friday or email publicworks@champaignil.gov.  For after-hour emergencies, call 217.403.4700.

Contact Public Works Department at 217.403.4700 during business hours of 7:30 a.m. to 4:30 p.m., Monday through Friday or email publicworks@champaignil.gov.  For after-hour emergencies, call 217.403.4700.

Contact Public Works Department at 217.403.4700 during business hours of 7:30 a.m. to 4:30 p.m., Monday through Friday or email publicworks@champaignil.gov.  For after-hour emergencies, call 217.403.4700.

If there is evidence of an illegal discharge or you witness someone suspicious dumping of liquids or any other item into a storm sewer, write down a description of what you observed with dates and times.  Then, contact the City of Champaign Public Works Department at 217.403.4700 during business hours.  After hours reports should be made to 217.403.4700.

To report a traffic signal outage or malfunction during normal working hours of 7:30 a.m. to 4:30 p.m., please contact Public Works at 217.403.4700 or publicworks@champaignil.gov.

For after-hours emergency traffic signal problems, please call 217.403.4700.

(Note: some traffic signals are scheduled to blink red between midnight and 5 a.m.)

To report a sign knockdown or missing sign during normal working hours of 7:30 a.m. to 4:30 p.m., please contact Public Works at 217.403.4700 or publicworks@champaignil.gov.

To report a sign knockdown or missing sign after hours, please call 217.403.4700.  

Contact Public Works Department between 7:30 a.m. to 4:30 p.m at 217.403.4700 or publicworks@champaignil.gov if you have noticed a streetlight that is out, dim or blinking. Once a report has been made, the City will determine who owns the light. If it is a City-owned light, efforts to repair the light within 48 hours are made. If it is an Illinois Power light, the City will notify Illinois Power of a problem and they are responsible for repairing the light.

The following information is useful to identify a specific light:

  • Address where the light is positioned on the street.
  • Side of the street the light is on.
  • Your name and a daytime phone number so we may call with questions if necessary. 

Contact Public Works Department at 217.403.4700 during business hours of 7:30 a.m. to 4:30 p.m., Monday through Friday or email publicworks@champaignil.gov.  For after-hour emergencies, call 217.403.4700. 

Any time a backup occurs, homeowners should first contact Public Works (BEFORE contacting a plumber or sewer service) at 217-403-4700 or publicworks@champaignil.gov during normal working hours 7:30 a.m. to 4:30 p.m. Monday through Friday.  

The Concrete Section of the Public Works Operations Division manages the City’s sidewalks.  Please contact the Public Works Operations Division between 7:30 a.m. to 4:30 p.m at 217.403.4700 or publicworks@champaignil.gov if tripping hazards are identified.  


Potholes are generally caused by moisture, freeze-thaw action, traffic, poor base support, or some combination of these factors. The City of Champaign makes every effort to patch potholes within two business days of a pothole repair request. Timely pothole patching is influenced by many factors such as knowing it exists, the level of traffic, and the availability of personnel, equipment, and materials. Snow and ice removal or other emergency situations would take precedence over pothole patching.

The City encourages citizens to report potholes to the Operations Division at 217.403.4700, between 7:30 a.m. to 4:30 p.m., Monday through Friday. Please provide City staff with your name, address, telephone number, location of pothole, and as much detailed information as possible. This information is very helpful to staff trying to respond to your request. After business hours, on weekends, or holidays you will receive a pre-recorded message with general instructions and emergency information. Please leave detailed information to ensure prompt response.  

Contact Public Works Department at 217.403.4700 during business hours of 7:30 a.m. to 4:30 p.m., Monday through Friday or email publicworks@champaignil.gov.  For after-hour emergencies, call 217.403.4700.  

Contact Public Works Department at 217.403.4700 during business hours of 7:30 a.m. to 4:30 p.m., Monday through Friday or email publicworks@champaignil.gov.  For after-hour emergencies, call 217.403.4700.  

Contact the Neighborhood Services Department, 217.403.7070 (M-F / 8 a.m. – 5 p.m.)  

Contact AmerenIP, 800.755.5000  


Don’t see what you’re looking for here?

If the problem you’re experiencing involves something other than what is listed above, it might be listed in one of the Neighborhood Services Code Compliance Brochures.  A few of the topics they cover are: Front Yard Parking, Nuisance Violations, and Occupancy Information for Tenants and Landlords.


If you still can’t locate your answer, call the Public Works Customer Service staff; we are here to help. 217.403.4700

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