The Public Works Department facility, which includes the Parking Programs Office, is open to the public.  Office hours are 7:30 a.m. to 4:30 p.m. Monday through Friday, except for City Holidays.  

HOW DO I REPORT AN ISSUE?

Brightly Citizen Portal

 

As of July 1, 2025, the City of Champaign Public Works Department transitioned from SeeClickFix to the Brightly Citizen Portal, a new platform for requesting or reporting infrastructure service needs.  At this time, all resident requests must be submitted through the Brightly Citizen Portal.

This change aligns with the Public Works transition to Brightly Asset Essentials, replacing an outdated work order and asset management system.  The integrated resident portal allows residents to submit requests directly into our system, eliminating the need for intermediary software (e.g., SeeClickFix which previously routed through a third-party tool).  This change also enhances the accuracy of submitted location information.

With the responsibility of maintaining 650 lane miles of roads, 20,000 street trees, 1.5 million feet of sewer pipes, and more, resident reporting of infrastructure issues is a valuable tool for the Public Works Department.

Benefits for Residents:

No app required.  Simply scan this QR code

Brightly Citizen Portal QR Code

or visit this link, Brightly Citizen Portal 

Simple process.  After logging in or creating an account, do the following:

  • Click on the map
  • Use the search box in the upper right-hand corner to locate an address
  • Tips if you do not know the exact address:
    • You can enter intersections in the search box, such as Edgebrook and Hagen
    • You can also input the block number and street in the search box, for example, the 700 block of Edgebrook
    • When you see the general location of the pin on the map, you can click “Cancel Pin” and then click on the map to place the pin at the precise location of the issue
    • Once your pin is position at the location of the issue, you can proceed to create a work request

Brightly Search bar screenshot

  • Select “Create Work Request” (purple button at the bottom)

Brightly Create Work Request Screenshot

  • Choose “Work Category – Select Issue” and choose an option from the drop-down list

Brightly Work Category - select issue screenshot

  • You may add additional information under the “Work Requested” field
  • Optionally, upload or take a photo using the camera icon
  • Select “Create Work Request” (purple button under the camera icon)
  • Once you submit a request, you will receive a pop-up box providing a work order number for you to reference and monitor progress

Residents should use the portal to report any non-emergency issues typically handled by Public Works, including:

  • Sewer problems (storm or sanitary)
  • Forestry-related concerns (fallen limbs or tree issues)
  • Potholes
  • Sidewalk damage or hazards
  • Streetlight outages or malfunctions
  • Missing or damaged traffic signs
  • Abandoned vehicles or bicycles
  • Requests for debris pickup
  • Snow and ice removal requests

If you need to report an emergency issue (sewer backup, large limbs in street, stop signs down, traffic signals malfunctioning, missing manhole), please contact Public Works at 217-403-4700.  After-hour contact information is provided should you reach Public Works outside of regular office hours.

Don’t see what you’re looking for here?


If the problem you’re experiencing involves something other than what is listed above, it might be listed in one of the Neighborhood Services Code Compliance Brochures.  A few of the topics they cover are: Front Yard Parking, Nuisance Violations, and Occupancy Information for Tenants and Landlords.

If you still can’t locate your answer, call the Public Works Customer Service staff at 217-403-4700; we are here to help. 

Or email us by clicking on the button below:

Quick Links