Frequently Asked Questions

Claims Management:  Liability Claims

The City encourages you to make claims as quickly as possible. Some claims are subject to very short statutes of limitations, as short as six months or a year. If your claim is made after the statute of limitations expires, the City cannot pay it.

No. The City will work with citizens on their own behalf, and in fact, most claims are settled without involvement of a lawyer. However, if you wish to hire an attorney, that is certainly your right to do so.

Information necessary to make the claim can be submitted by completing this Liability Claim Form, or given over the phone by calling Human Resources at 217-403-8770 in just a few minutes. Normally, you will not need to contact the City again.

You should be contacted by someone from the City’s claims administrator, Cannon Cochran Management Services (CCMSI), within 3-5 business days after making your claim. If you do not hear from someone, contact CCMSI at 800-252-5059.

The City’s insurance company requires that all claims be investigated by trained adjusters. The adjusters at the City’s claims administrator, CCMSI, are trained to investigate claims and determine if payment should be made. The City must be found liable under the law in order for a claim to be paid.

Send an email to the Risk Manager at hr@champaignil.gov or letter to the City of Champaign, Attention Risk Manager, 102 N. Neil St., Champaign, IL 61820. In the email/letter, please provide any facts or issues that you think merit further consideration. The City will investigate the additional facts and advise you of its decision in a reasonable time frame.