Category: METCAD Department News

Brad Hardcastle Receives the Carle Challenge Coin Award

METCAD would like to congratulate Brad Hardcastle on receiving the Carle EMS Systems Office Challenge Coin!  Dr. John Aguilar presented Brad with the coin on Tuesday, May 14. The Challenge Coin was awarded to him for his Fire/EMS dispatching during the recent Illinois Marathon Unified Command Post. Brad’s dispatching that day was described as “extremely […]


Prime Contractor Breakfast

On Friday, March 29, 2024 the City’s Equity and Engagement Department in partnership with the Finance Department, hosted a breakfast for prime contractors to learn more about the City’s procurement process and diversity efforts. City staff were also invited to participate and speak to vendors.  More than 30 people were in attendance and our prime […]


METCAD 9-1-1 Services Restored After Brief System Outage on March 7

At 7:53 PM on March 7, 2024, METCAD was notified by an automated AT&T notification that both 9-1-1 circuits serving the METCAD 9-1-1 center were not working. METCAD staff verified that both the 9-1-1 and non-emergency phone lines were not functioning and immediately initiated METCAD’s emergency outage plan, which includes transferring its 9-1-1 lines to […]


City Celebrates Staff for Service and Values

The annual Employee Awards and Service Recognition Ceremony was held on November 15, 2023. This event celebrates the accomplishments and service of City of Champaign staff honored with either an employee award or for achieving a career milestone. This year’s celebration honored 83 employees who received an individual or team award. These staff members were […]


Communities of Practice Blitz

On September 18, 2023, community leaders from Champaign County came together for the Communities of Practice Blitz which launched the work in Phase 2 of the Champaign County Welcoming Plan . This blitz provided members of the Communities of Practice team to sit down and develop actionable plans toward immigrant inclusion in Champaign County. The […]


CU Days 2023!

On August 12, 2023, the Equity and Engagement Department participated in CU Days at Douglas Park by distributing school supplies, City information, and engaging with residents to inform them of upcoming City events. This could not have been accomplished alone; the Champaign Police Department, Champaign Fire Department, Neighborhood Services Department, METCAD, Human Resources, Public Works, […]


METCAD’s Storm Response

On the afternoon of June 29, 2023, Champaign County and surrounding counties were in the path of a strong storm with extremely high winds, known as a derecho. This storm resulted in such a high call volume that the METCAD dispatch center was inundated instantly with 9-1-1 calls once the storm approached. During the first […]


Lance Buyno Selected as 2021 Telecommunicator of the Year

METCAD would like to congratulate Lance Buyno on receiving the 2021 Telecommunicator of the Year Award from the Illinois Sheriff’s Association!  Sheriff Dustin Heuerman nominated Lance to receive the award based on a double homicide call Lance took in 2020 and Lance’s high-quality and detailed dispatching on a regular basis.  Lance was honored at a […]