Privacy Policy – Parking Portal

Introduction

The City of Champaign, respects your privacy and is committed to protecting it through our compliance with this policy. This policy describes our privacy practices for our applications and websites where it is posted. This policy does not apply to information we might collect in other situations, like offline or by email. This policy also does not apply to the practices of third parties who may provide services or features on our sites or apps.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, do not download, register with or use this application or service. By downloading, registering with or using this application or service, you agree to this privacy policy. This policy may change from time to time. Your continued use after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Information We Collect and How We Collect It

Information You Provide to Us

When you register with or use this application or website, we may ask you provide information:

  • Personal Information. By which you may be personally identified, such as name, drivers license number, phone number, mailing address, and email address.
  • Payment information. If you make purchases or create an account, we collect your credit card and billing information for the purpose of processing the single transaction, it is not stored or available for your use on subsequent transactions. For subsequent transactions your payment information is required to be reentered.
  • Vehicle information. We collect your registration, including VIN, make, model, color, year, and license plate number for verification purposes.
  • Transaction information. Details of transactions you carry out through the application or website for the fulfillment of your orders.

Automatic Information Collection

When you download, access and use our application or website, it may use technology to automatically collect:

  • Website Details. We may also collect information about the parts of our application or website you use or third party websites you visit when you leave our website. We work with third parties like Paypal (for payment processing) and T2 Systems Inc. Flex (parking system application) to process information from our website.
  • Other information. We may collect information about your IP address, operating system, browser type, mobile network information and the device’s telephone number.

Information Collection Technologies

The technologies we use for automatic information collection may include:

  • Cookies (or mobile cookies). A cookie is a small file placed on your smartphone or computer. It may be possible to refuse to accept cookies by activating the appropriate setting on your smartphone or computer. However, if you select this setting you may be unable to access certain parts of our application.
  • You can choose whether or not to share personal information. If you choose not to share, some parts of our sites and some services may be more difficult or impossible to use. Your browser may give you the ability to reject cookies or turn off location-based capabilities. If you choose not to disable these features, some parts of our sites and some services may be more difficult or impossible to use. If you do not want us to collect information about you or your device do not download the application or uninstall it from your device.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information to:

  • We use information to respond to your requests or questions. For example we may use your information to help you access your account if you forget your password.
  • We use your information to help us improve our products and services. We may use information to customize and improve your experience. For example, we might look at usage trends to make sure our sites and apps are easy to use.
  • For security purposes. We may use information to protect our company, our customers, our websites, or our applications.
  • To provide updates. For example, we may send you email or push notifications about your account, transactions, or changes to our sites, applications, or policies.
  • For our legitimated business purposes. We will also use your information to fulfill any other purpose for which you provide it. We may also use information you provide to carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection. We may combine information that we receive about you from third parties with information we already have.
  • As otherwise permitted by law.

Disclosure of Your Information

We may disclose aggregated information about our users without restriction. In addition, we may disclose personal information that we collect or you provide in the following ways:

  • Service Providers. We share information with contractors, service providers and other third parties we use to support our business and collect on unpaid accounts.
  • To protect rights and safety. If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the City of Champaign, our customers, or others.
  • For legal purposes. To comply with any court order, law or legal process, including to respond to any government or regulatory request.
  • To our subsidiaries and affiliates.
  • For any other purpose we disclose when you provide the information.
  • Otherwise with your consent.

Other Information

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. However, the internet is a public place. We cannot promise that your information will remain secure. We encourage you to use caution when sharing information. Do not share your password with other people and pick secure passwords.

Our sites and servers may be located in the United States. If you are outside of the U.S., your information may be sent to the United States. By using our sites and applications, and by giving us your information, you consent to such transfer. You also understand that the U.S. may not provide you with as much protections as the laws of your country.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a PIN or password for access to certain parts of our application, you are responsible for keeping this information confidential. We ask you not to share this information with anyone.

Children under the Age of 13

Our platform is not intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13.

Third-Parties

Our sites and applications may contain links to third party sites. If you click on one of those links, you will be taken to sites we do not control. This policy does not apply to the practices of that site. You should read third party privacy policies carefully.

Changes to Our Privacy Policy

We may update our privacy policy from time to time. If we make material changes to how we treat our users’ personal information, we will post the new privacy policy on this page.

Accessing and Correcting Your Personal Information

You can review and change your personal information by logging in and visiting your account profile page.

To ask questions or comment about this privacy policy and our privacy practices, contact us at publicworks@champaignil.gov.